Every feature is the answer to a real question we faced in live complex care packages. No fluff, no add-on pricing, no enterprise-only features. Everything below ships on every plan.
The foundational data structure no other platform provides. For each client, Eviqa maintains a register of every delegated clinical task with full provenance: who authorised it, under what clinical framework, which SOP applies, and which staff are authorised.
Competency to suction one client's tracheostomy does not automatically confer competency for another. Eviqa tracks competencies at the individual client level, the distinction CQC expects and no other platform provides.
Version-controlled clinical SOPs with mandatory staff acknowledgement tracking. When an SOP is updated, every relevant staff member is notified. Eviqa tracks who has acknowledged, who has not, and when, with automatic escalation.
Structured outcomes evidencing without duplicating care planning. Define measurable outcome domains, establish baselines, track progress through periodic reviews, and generate commissioner-ready reports that prove the care package is delivering.
Structured incident reporting with severity-graded workflows, statutory notification flagging, root cause analysis, and trend analytics. Includes Duty of Candour compliance tracking and automatic alerts to clinical lead within seconds of submission.
ABC framework recording aligned to the Restraint Reduction Network. Severity scored on a 1-10 scale with automatic clinical lead alerts at score 7+. Restraint events trigger immediate management review and create a linked incident automatically.
Structured digital handovers with authorised-carer matching. The system will not let a handover be assigned to a carer who is not authorised for the customer. Paper handovers go missing. WhatsApp handovers create governance risk. Eviqa solves both.
Staff submit CPD entries directly through the platform. Clinical leads verify and counter-sign. Supports HCPC re-registration, NMC revalidation, and CQC Regulation 18 evidence requirements. Counts toward competency evidence automatically.
FIDO2 / WebAuthn passwordless sign-in for carers on personal devices. Face ID, Touch ID, Windows Hello, or fingerprint. The biometric data never leaves the device, only a public key is held by the platform. Faster sign-in, stronger security.
Every form on the platform saves drafts automatically as you type. An interrupted shift, a battery dying, a customer call that takes priority — the half-completed incident report or behaviour entry is still there when you come back. Restored on next page open with a single tap.
Every action on the platform is logged: sign-ins, customer record views, incident creation, edits, exports. Audit entries cannot be edited or deleted by any user. Retained for 6 years per CQC requirements. The evidence trail inspectors expect, built in by default.
A 30-minute demo with a clinician shows the platform end to end on a fully populated dataset. Bring your toughest governance question.