Eviqa Assure feature

Shift handovers that are read, not just written.

A structured handover takes a few minutes on a phone at the end of a shift. It goes only to staff authorised to support that person, shows at the top of their screen before they start, and records exactly when it was read.

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Read receipts

Know that the next shift has the information.

Verbal handovers get forgotten and paper handovers get lost. When something goes wrong, the question is always the same: did the next person know?

With Assure, every handover shows who wrote it, who it was for, when it was sent and when it was acknowledged. Managers see pending handovers at a glance, and the dashboard shows any that are still unread.

Eviqa Assure handovers list showing each handover, the staff who wrote and received it, and whether it has been acknowledged

The handovers list with acknowledgement status. Sample data from a fictional service.

Eviqa Assure on a carer's phone with a handover to read before starting the shift

On the phone

Read before you start.

When a carer opens Assure at the start of a shift, any handover waiting for them sits at the top of the screen, above everything else. They read it, add a note if they need to, and acknowledge it. The time is recorded automatically.

Handovers are only sent to staff who are authorised to support that person, so information goes to the people who need it and no one else.

A structure that covers what matters

Prompts help staff cover the things that are easy to leave out at the end of a long shift.

Wellbeing and their day

A brief summary of how the person has been, and anything the next carer should know.

Medication

Medication given, including as-required medicines, and any recent changes.

Appointments and routine

Recent or upcoming appointments, the daily routine and any outings planned.

Behaviour and skin

Behaviours observed, triggers noted and any skin integrity concerns.

Incidents during the shift

Notes on anything that happened, with links to incident reports.

Practical tasks

Shopping, family involvement and, where you use it, a jointly counted financial log.

How handover records support your evidence

What Assure helps you show when you are asked how information is shared safely between shifts.

Requirement	What Assure records
Regulation 12, safe care and treatment	Risks, medicines and changes passed on to the next carer, with a record that they were read.
Regulation 17, good governance	Accurate, complete and contemporaneous records of information shared between shifts.
Continuity of care	Who handed over to whom, and when, for every person you support.
Confidentiality	Handovers shared only with staff authorised to support that person.

Common questions

Does a handover replace daily care notes?

No. Daily notes stay in your care records system. The handover is the short, structured summary the next carer needs before they start.

What if the arriving carer does not acknowledge the handover?

It stays pending and shows as unread on the manager's dashboard until it is acknowledged.

Can managers print a handover?

Yes. Any handover can be printed or saved as a PDF, and the handovers report summarises acknowledgement rates for a period.

See a handover from both sides.

Book a demo and we will show you the handover form, what the arriving carer sees and the read receipts a manager can check.