How we govern ourselves.
We ask care providers to prove the care they give. Here is how we hold ourselves to the same standard.
Every service runs on Assure
We use what we sell
Every Eviqa service will run on Eviqa Assure, recording incidents, delegated tasks, competency, handovers and audits, so our own evidence is always ready.
About Eviqa AssurePolicies
Our policies are written to the Fundamental Standards, with read-and-sign tracking in Assure for every member of staff.
Concerns, complaints and openness
Raising a concern or a complaint. Email info@eviqa.health. We acknowledge complaints within 3 working days and send a full written response within 28 days of acknowledging them. How to complain
Duty of candour. If something goes wrong with someone's care, we tell them and their family, apologise, explain what happened and what we are doing about it, and put it in writing.
Safeguarding. If you are worried about the safety of a child or an adult we support, email info@eviqa.health with "Safeguarding" in the subject. If someone is in immediate danger, call 999. You can also contact the local authority safeguarding team directly. Safeguarding
Whistleblowing. Staff can raise concerns in confidence, and can also contact CQC directly.
Need to raise a concern?
Email info@eviqa.health. If someone is in immediate danger, call 999.