Short-notice and emergency cover for social care teams
Support workers at short notice when a social care team needs someone it can rely on.
Please don't include detailed medical information in a first email. We'll arrange a secure way to share it.
About this service
When a placement is under strain, a family is in crisis or a package breaks down, social care teams need support workers quickly, and they need to trust them. We provide short-notice cover for children's and adults' social care teams, with a paramedic leading safeguarding, risk and escalation from the first shift.
We work in family homes, foster placements, hospitals and registered settings. We do not provide placements or accommodation. Our role is to support the person safely, wherever they are, while the team puts a longer-term plan in place.
We agree the support, risks and hours with you in writing before the first shift, and you get a record of every shift and an update whenever something changes.
What this looks like
- Support workers for single shifts, days, nights or round the clock
- Support in family homes, foster placements, hospitals and registered settings
- A clear risk plan agreed before the first shift
- A paramedic on call whenever our staff are working
- Shift records and updates to the allocated worker
Who refers
Children's and adults' social care teams, emergency duty teams, fostering teams and hospital discharge teams refer to us.
How support is funded
Support can be funded by local authorities, the NHS (including continuing healthcare and personal health budgets), schools and SEND teams, direct payments, and families paying privately. Paying for care
Why teams use us
Support you can rely on, led by a clinician, with records you can see.
Clinical leadership
A paramedic leads safeguarding, risk and escalation, and is on call whenever our staff are working.
Records you can rely on
Every shift, incident and concern is recorded digitally, with progress summaries for the people who commission the support.
One provider, children to adults
We support children, young people and adults, from 14 to 25 and beyond, so there is no hand-off at 18.
Safer recruitment
Enhanced DBS with barred list checks on the Update Service, references, and an induction before any shift.
How it works
From referral to the first shift, with everything agreed in writing.
Refer
Tell us about the person, the support and the hours, using the referral form or by email.
Screen
We review every referral the same working day and come back to you with questions or next steps.
Confirm in writing
We agree the support, the staff and the start date with you in writing before anything begins.
Report
You get records of every shift and regular progress summaries, and we flag concerns straight away.
Common questions
How quickly can you provide cover?
We screen every referral the same working day and tell you honestly what we can provide and when. We confirm the staff and start time in writing before the first shift.
Do you provide placements or accommodation?
No. We provide support workers in family homes, foster placements, hospitals and registered settings. We do not provide placements or accommodation.
Can you provide two support workers for one person?
Where the risk plan needs it, yes. We agree the staffing level with you before the first shift.
Related support
Hospital support
Support for children and adults in hospital, alongside the ward team.
Find out more about hospital supportSupport work
Support for children, young people and adults with complex needs, at home and in the community.
Find out more about support workFamily support and supervised contact
Practical family support and supervised contact, recorded properly.
Find out more about family support and supervised contactMake a referral.
Tell us about the person and the support they need. We review every referral the same working day.
Or email referrals@eviqa.health, or call 01626 717587. Please don't include detailed medical information in a first email. We'll arrange a secure way to share it.