For professionals

For case managers, commissioners and professionals.

Refer someone, commission care, or train staff for children's healthcare tasks.

How a referral works

  1. First call

    Tell us about the person and the support they need. We call you back within 1 working day.

  2. Assessment visit

    Our clinical lead meets the person, their family and the professionals involved, within 3 working days of that call.

  3. Plan and team matched

    A written plan, and a small team matched to the person and signed off for their tasks before anything starts.

  4. Regular clinical review

    A clinician reviews the support with you every month, with a summary you can share.

What you can expect from us

Every package has a named clinical lead and a clear escalation route day and night. A paramedic leads safeguarding, risk and escalation, and is on call whenever our staff are working.

Every carer is trained and signed off for that person's tasks before they work alone, and the competency records are available on request. Incidents are recorded the same day, reviewed clinically and shared with you, with the duty of candour.

We support children aged 3 and over, young people and adults across Devon, Cornwall and Somerset, so there is no hand-off at 18. How we govern ourselves.

Common questions

How quickly will you respond to a referral?

We call you back within 1 working day to talk it through, and arrange a clinical assessment within 3 working days of that call.

Which areas do you cover?

Devon, Cornwall and Somerset, with local pages for Exeter and Mid Devon, Newton Abbot, Torbay, Plymouth, North Devon, Cornwall and Somerset. Somewhere else? Talk to us anyway: the care follows the person.

How can support be funded?

Personal injury and Court of Protection, NHS continuing healthcare including fast-track, personal health budgets and direct payments, local authority spot purchase, schools and SEND teams, and families paying privately. Every package is priced individually, after a free clinical assessment.

Can I send medical details by email?

Please don't include detailed medical information in a first email. We'll arrange a secure way to share it.

Do you have a referral pack?

Our referral pack, with our service description, clinical governance and what to expect at assessment, is being finalised. Ask us for a copy at referrals@eviqa.health.

Refer someone to us.

Tell us about the person and the support they need, and we will call you back.