Complex care at home in Somerset.
Paramedic-led complex care, live-in care and personal care at home in Taunton, Bridgwater, Yeovil, Wellington, Minehead, Chard, Glastonbury, Street and the villages between them, for adults and children aged 3 and over.
Complex care in Somerset, led from the inside.
Somerset sits between the specialist centres in Bristol, Exeter and Plymouth, and families here are often discharged from Musgrove Park or Yeovil, or from further afield, with a package of care that no local provider can staff for the hours needed. Eviqa Complex Care brings a paramedic-led team to the home in Taunton, Bridgwater, Yeovil and across the county, trained and signed off for the person, in blocks of hours, waking nights or live-in care.
We work with the discharge and community teams of Somerset NHS Foundation Trust, Somerset Council's adult social care, and NHS Somerset on continuing healthcare, and alongside St Margaret's Hospice for people who want to be cared for at home at the end of life. Our clinical lead's background includes urgent community response, which is how we approach a Somerset package: get there, assess properly, and keep the person at home.
Our care in Somerset
Care comes in blocks of hours that fit the person: 4, 6, 10 or 12 hour shifts, waking nights, or round the clock, 365 days a year. Every package has a named clinical lead and a clear escalation route, day and night.
Complex care
Tracheostomy and ventilation, tube feeding, epilepsy rescue medication, oxygen, catheter and stoma care, and brain and spinal injury, delivered by carers signed off for each task.
Our careLive-in care
A carer living in the home in Taunton or anywhere in Somerset, matched to the person, with a care plan written by clinicians and clinical support day and night.
Live-in carePersonal care
Help with washing, dressing, meals and medication in blocks of hours, always with the same small team.
Our careHome from Musgrove Park or Yeovil
Short-term, clinically led support to get home safely and regain confidence after a hospital stay, arranged before discharge where we can.
Home from hospitalChildren aged 3 and over
Care at home for children with complex health needs, before and after school and overnight, working with the child's hospital team.
Children's complex careEnd of life care
Calm, dignified care at home in Somerset, working closely with families, GPs, district nurses and St Margaret's Hospice.
Our careWorking with the teams you already know in Somerset
Complex care sits alongside the NHS and the local authority. It does not replace them, and it works best when everyone is talking.
Musgrove Park Hospital in Taunton and Yeovil District Hospital
We take referrals from discharge coordinators and ward teams, and we can assess on the ward so the package is ready when the person is.
Somerset Council
Local authority funded packages and direct payments, with the care plan written the way the social work team needs to see it.
NHS Somerset, for continuing healthcare
We work with the NHS Somerset continuing healthcare team and with case managers on CHC and personal health budget packages.
Community nursing and therapy
District nurses, specialist nurses and therapists stay involved. Our carers carry out the delegated tasks they have been signed off for, and escalate to them when needed.
St Margaret's Hospice
For people who want to be cared for at home at the end of life, we work alongside the hospice team and the GP.
Case managers, deputies and solicitors
Personal injury and Court of Protection packages, with monthly reviews and records that stand up to scrutiny.
Led by a paramedic, not a rota.
Every Eviqa package in Somerset has a named paramedic clinical lead who knows the person, writes the plan and reviews it. Our carers are trained by clinicians to spot the change before it becomes the emergency, and a clinician answers day and night.
Every Eviqa service runs on Eviqa Assure, so every task, incident and review is recorded and open to you. How we are different
How a package is built
- Carers trained by clinicians. Our own programme covers recognising deterioration, observations, falls and escalation, on top of the Care Certificate.
- Signed off for each person. No carer carries out a clinical task until they have been trained, observed and signed off for that individual.
- The same small team. Four to six regular carers who know the person, working the same shifts each week, with a clinician on call.
How starting care works in Somerset
From the first conversation to a team that knows the person.
Speak to our team
Tell us about the person and the support they need. No obligation.
Free clinical assessment
We visit at home or on the ward, with family involved throughout.
Agree the care plan
Care, risks and clinical tasks written down clearly for you to review, and for the funder.
Meet your care team
A small, trained team introduced before care begins.
Common questions about complex care in Somerset
Do you cover all of Somerset?
Yes. We cover Taunton, Bridgwater, Yeovil, Wellington, Minehead, Chard, Glastonbury, Street and the villages between them. If you are just outside, ask us: packages are planned around the person and the geography, and longer shifts and live-in care make distance much less of a problem.
Who pays for complex care in Somerset?
It depends on the person's needs. NHS continuing healthcare through NHS Somerset is not means-tested and funds care in full for people whose needs are mainly health needs. Somerset Council funds or part-funds care after a needs and financial assessment. Personal injury settlements, Court of Protection deputies and private funding are all common. Paying for care
Can care start straight from hospital?
Yes, where we have enough notice to train and sign off the team for the person. The earlier the discharge team involves us, the smoother it is. For case managers and referrers
When does Eviqa Complex Care open?
Eviqa Complex Care opens in April 2027. Families, case managers and deputies can talk to us now, and we are taking referrals ahead of opening.
Paying for care
Every package is priced individually, after a free clinical assessment. We work with every common funding route.
Packages are built in blocks of hours, from a few hours a day to 24 hours a day, 7 days a week. Funding routes include NHS continuing healthcare, personal health budgets, Somerset Council, personal injury and Court of Protection, and paying privately. Paying for care
Nearby: Exeter, North Devon, Newton Abbot.
Talk to us about care in Somerset
Tell us a little about the person and the support they need, and we will get back to you. There is no obligation.
If you are a professional making a referral, please use our referral form.
Thank you.
Your message has reached our team and we will be in touch.
Talk to us about care in Somerset.
Families, case managers and deputies can talk to us now, ahead of our first clients in April 2027.
Prefer to talk? Call 01626 717587 and choose option 2.