Community support, outreach and enablement
Outreach, enablement and floating support that helps people build skills, keep their home and live the life they want.
Please don't include detailed medical information in a first email. We'll arrange a secure way to share it.
About this service
Community support is about doing, not watching. Our support workers help people plan and do the things that matter to them: getting to work, college or a club, using public transport, shopping and cooking, managing money and staying connected with friends and family.
We also provide tenancy and floating support, helping people settle into a new home and keep it, from paying bills and dealing with letters to keeping on top of the housework and building a routine that works.
Every package has clear goals agreed with the person and the team that funds it. Our records show progress against those goals, shift by shift, and a paramedic leads safeguarding, risk and escalation.
What this looks like
- Outreach in the community, at the person's pace
- Enablement: learning to cook, shop, travel and manage money
- Tenancy and floating support to settle into and keep a home
- Support with routines, letters, bills and appointments
- Goals agreed at the start and reviewed with you
Who refers
Adult social care and brokerage, community learning disability and mental health teams, housing providers, case managers and families refer to us.
How support is funded
Support can be funded by local authorities, the NHS (including continuing healthcare and personal health budgets), schools and SEND teams, direct payments, and families paying privately. Paying for care
Why teams use us
Support you can rely on, led by a clinician, with records you can see.
Clinical leadership
A paramedic leads safeguarding, risk and escalation, and is on call whenever our staff are working.
Records you can rely on
Every shift, incident and concern is recorded digitally, with progress summaries for the people who commission the support.
One provider, children to adults
We support children, young people and adults, from 14 to 25 and beyond, so there is no hand-off at 18.
Safer recruitment
Enhanced DBS with barred list checks on the Update Service, references, and an induction before any shift.
How it works
From referral to the first shift, with everything agreed in writing.
Refer
Tell us about the person, the support and the hours, using the referral form or by email.
Screen
We review every referral the same working day and come back to you with questions or next steps.
Confirm in writing
We agree the support, the staff and the start date with you in writing before anything begins.
Report
You get records of every shift and regular progress summaries, and we flag concerns straight away.
Common questions
What is the difference between outreach and enablement?
Outreach is support out in the community, such as activities, appointments and social time. Enablement focuses on learning skills, so the person needs less support over time. Most packages include some of both.
Do you provide floating support for tenants?
Yes. We help people settle into a new home and keep it: bills, letters, routines, housework and getting to know the area. We work alongside the landlord or housing provider, not instead of them.
Can support be reduced as someone becomes more independent?
Yes, and that is often the goal. We review progress with you and the funder and adjust the hours when the time is right.
See also: Hospital support
Related support
Support work
Support for children, young people and adults with complex needs, at home and in the community.
Find out more about support workTransition support (14 to 25)
Support for young people aged 14 to 25 moving into adulthood and adult services.
Find out more about transition support (14 to 25)Family support and supervised contact
Practical family support and supervised contact, recorded properly.
Find out more about family support and supervised contactMake a referral.
Tell us about the person and the support they need. We review every referral the same working day.
Or email referrals@eviqa.health, or call 01626 717587. Please don't include detailed medical information in a first email. We'll arrange a secure way to share it.