Complex care at home in Torbay.
Paramedic-led complex care, live-in care and personal care at home in Torquay, Paignton, Brixham and the villages around them, for adults and children aged 3 and over.
Complex care in Torbay, led from the inside.
Torbay has one of the oldest populations in the country and an NHS trust that has led the way on joining up health and social care. It also has a lot of people who want to stay in the home they chose by the sea rather than move into residential care when their needs become complex. Eviqa Complex Care is built for exactly that: paramedic-led care at home in Torquay, Paignton and Brixham, from a few hours a day to live-in care.
We work with discharge teams at Torbay Hospital, with Torbay Council's adult social care and with NHS Devon on continuing healthcare, and alongside Rowcroft Hospice for people who want to be cared for at home at the end of life.
Our care in Torbay
Care comes in blocks of hours that fit the person: 4, 6, 10 or 12 hour shifts, waking nights, or round the clock, 365 days a year. Every package has a named clinical lead and a clear escalation route, day and night.
Complex care
Tracheostomy and ventilation, tube feeding, epilepsy rescue medication, oxygen, catheter and stoma care, and brain and spinal injury, delivered by carers signed off for each task.
Our careLive-in care
A carer living in the home in Torquay or anywhere in Torbay, matched to the person, with a care plan written by clinicians and clinical support day and night.
Live-in carePersonal care
Help with washing, dressing, meals and medication in blocks of hours, always with the same small team.
Our careHome from Torbay Hospital
Short-term, clinically led support to get home safely and regain confidence after a hospital stay, arranged before discharge where we can.
Home from hospitalChildren aged 3 and over
Care at home for children with complex health needs, before and after school and overnight, working with the child's hospital team.
Children's complex careEnd of life care
Calm, dignified care at home in Torbay, working closely with families, GPs, district nurses and Rowcroft Hospice.
Our careWorking with the teams you already know in Torbay
Complex care sits alongside the NHS and the local authority. It does not replace them, and it works best when everyone is talking.
Torbay Hospital
We take referrals from discharge coordinators and ward teams, and we can assess on the ward so the package is ready when the person is.
Torbay Council
Local authority funded packages and direct payments, with the care plan written the way the social work team needs to see it.
NHS Devon, for continuing healthcare
We work with the NHS Devon continuing healthcare team and with case managers on CHC and personal health budget packages.
Community nursing and therapy
District nurses, specialist nurses and therapists stay involved. Our carers carry out the delegated tasks they have been signed off for, and escalate to them when needed.
Rowcroft Hospice
For people who want to be cared for at home at the end of life, we work alongside the hospice team and the GP.
Case managers, deputies and solicitors
Personal injury and Court of Protection packages, with monthly reviews and records that stand up to scrutiny.
Led by a paramedic, not a rota.
Every Eviqa package in Torbay has a named paramedic clinical lead who knows the person, writes the plan and reviews it. Our carers are trained by clinicians to spot the change before it becomes the emergency, and a clinician answers day and night.
Every Eviqa service runs on Eviqa Assure, so every task, incident and review is recorded and open to you. How we are different
How a package is built
- Carers trained by clinicians. Our own programme covers recognising deterioration, observations, falls and escalation, on top of the Care Certificate.
- Signed off for each person. No carer carries out a clinical task until they have been trained, observed and signed off for that individual.
- The same small team. Four to six regular carers who know the person, working the same shifts each week, with a clinician on call.
How starting care works in Torbay
From the first conversation to a team that knows the person.
Speak to our team
Tell us about the person and the support they need. No obligation.
Free clinical assessment
We visit at home or on the ward, with family involved throughout.
Agree the care plan
Care, risks and clinical tasks written down clearly for you to review, and for the funder.
Meet your care team
A small, trained team introduced before care begins.
Common questions about complex care in Torbay
Do you cover all of Torbay?
Yes. We cover Torquay, Paignton, Brixham and the villages around them. If you are just outside, ask us: packages are planned around the person and the geography, and longer shifts and live-in care make distance much less of a problem.
Who pays for complex care in Torbay?
It depends on the person's needs. NHS continuing healthcare through NHS Devon is not means-tested and funds care in full for people whose needs are mainly health needs. Torbay Council funds or part-funds care after a needs and financial assessment. Personal injury settlements, Court of Protection deputies and private funding are all common. Paying for care
Can care start straight from hospital?
Yes, where we have enough notice to train and sign off the team for the person. The earlier the discharge team involves us, the smoother it is. For case managers and referrers
When does Eviqa Complex Care open?
Eviqa Complex Care opens in April 2027. Families, case managers and deputies can talk to us now, and we are taking referrals ahead of opening.
Paying for care
Every package is priced individually, after a free clinical assessment. We work with every common funding route.
Packages are built in blocks of hours, from a few hours a day to 24 hours a day, 7 days a week. Funding routes include NHS continuing healthcare, personal health budgets, Torbay Council, personal injury and Court of Protection, and paying privately. Paying for care
Nearby: Newton Abbot, South Hams, Exeter.
Talk to us about care in Torbay
Tell us a little about the person and the support they need, and we will get back to you. There is no obligation.
If you are a professional making a referral, please use our referral form.
Thank you.
Your message has reached our team and we will be in touch.
Talk to us about care in Torbay.
Families, case managers and deputies can talk to us now, ahead of our first clients in April 2027.
Prefer to talk? Call 01626 717587 and choose option 2.